Headon Customer Satisfaction Policy Headon Systems International is committed to being a world-class IT organization by focusing on customer satisfaction through providing custom configured Quality Branded systems at competitive prices. That means customers are a major focus for Headon’s leadership team, as well as for every Headon’s employee.
Headon Systems International is committed to anticipating customers' needs and to meeting those with the highest quality products and services in the timeframe and manner required. Headon systems is also committed to continuously improving customer satisfaction through processes and programs that enable every Headon Systems associate to get the job done correctly for customers, on the first try.
At Headon Systems, customer satisfaction is measured by both formal (customer satisfaction surveys) and informal (customer dialogues, meetings, etc.) feedback mechanisms to continually gauge the customer experience.
Customer support Managers in Headon systems International. Strive to address customer-identified issues quickly. With this focus, we continue to evolve our business and to make significant improvements in overall customer satisfaction.
We would like your 100% Satisfaction with your purchases from Headon Systems International. by offering quality Branded systems at great prices and, most importantly, excellent customer service with unwavering commitment to quality. We always welcome your comments and inquiries.
Headon’s customer support policy is to not just make our clients satisfied only, but to make them happy due to our quality services and on-time delivery strategy.
Headon Customer Satisfaction Policy
HEADON HARDWARE LIMITED WARRANTY
General
This Headon hardware Limited Warranty gives you, the customer, express limited warranty rights from HEADON, the manufacturer. Please refer to HEADON Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with Headon.
This Headon Limited Warranty applies only to the hardware sold by Headon Systems International. Or it’s authorized resellers. This warranty policy is limited to the hardware components and required firmware and does not include any software applications or programs.
Except as expressly set forth in this limited warranty, headon makes no other warranties or conditions, express or implied. Including any implied warranties of merchantability and fitness for a particular purpose. Headon expressly disclaims all warranties and conditions not stated in this limited warranty. Any implied warranties that may be imposed by law are limited in duration to the limited warranty period.
Limited Warranty Repair or Replacement
During the limited warranty period, Headon will, within a reasonable time, repair your product or replace any defective component, In the unlikely event that your HEADON Hardware has a recurring failure, Headon, at its sole discretion, may elect to provide you with a replacement unit of Headon’s choosing that is the same or equivalent to your HEADON Hardware in performance. This is your exclusive remedy for defective products. Headon reserves the rights to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement upon prompt return of the hardware product to your Headon service centre. Unless otherwise stated or agreed upon in writing with Headon, all hardware components must be returned for refund with the entire central processor unit. All component parts or hardware products removed under this Limited Warranty become the property of Headon. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day Limited Warranty of the replacement part.
Proof of Purchase and Limited Warranty Period
Headon warrants that the Headon Hardware that you have purchase from Headon is free from defects in materials or workmanship under normal use during the Limited warranty period. The Limited Warranty period starts on the date of purchase from Headon. Your dated sales or delivery receipt, showing the date of purchase of the product, is your proof of the purchase date. You may be required to provide proof of purchase as a condition of receiving warranty service. You are entitled to warranty service according to the terms and condition of this document if a repair to your Headon Hardware is required within the limited warranty period.
Exclusions
Headon does not warrant that the operation of this hardware product will be uninterrupted or error-free. Headon is not responsible for damage that occurs as a result of your failure to follow the instruction that came with the Headon Hardware. This Hardware Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the published operating specifications for the product; (c) by software, interfacing, part or supplies not supplied by Headon; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than (I) Headon; (ii) an Headon authorized service provider, or (iii) your own installation of end-user replaceable Headon or Headon approved parts if available for your product in the Headon servicing Centre, This Hardware Limited Warranty does not apply to consumable parts. This Hardware Limited Warranty extends only to the original end-user purchase or lessee of this Headon Hardware product and is not transferable to anyone who obtains ownership of the Headon Hardware product from the original end-user purchase.
You should make periodic backup copies of the data stored on your hard drive or other storage devices as a precaution against possible failure, alteration, or loss of the data, before returning any unit for service, be sure to backup data and romove any confidential, proprietary, or personal information, headon is not responsible for damage to or loss of any programs, data, or removable storage media, headon is not responsible for the restoration or reinstallation of any programs or data other than software installed by headon when the product is first sold.
Limitation of Liability
If your headon hardware fails to work as warranted above, your sole and exclusive remedy shall be repair or replacement, headon’s maximum liability under this limited warranty is expressly limited to the lesser of the price you have paid for the product or the cost of repair or replacement of any hardware components that malfunction in condditions of normal use.
Except as indicated above, in no event will headon be liable for direct, special, incidental or consequental (including any lost profts or savings) or other damage. Headon is not liable for any claim made by you.
This limitation of liability applies whether damages are sought, or a claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim, this limitation of liability cannot be waived or amended by any person. This limitation of liability cannot be effective even if you have advised headon or an authorized representative of headon of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.
Software Technical Support (Optional)
As per Microsoft Standard Warranty Terms & Conditions.
Software technical support is defined as assistance with questions and issues about the Microsoft licensed software preinstalled by Headon on the Headon Hardware or that was
Included with the Headon Hardware at the time of your hardware products purchased. Technical support for software is available free for the first ninety (90) days from date of product purchase. Your date sales or delivery receipt, showing the date of purchase of the product, is your proof of the purchase date. You may be required to provide proof of purchase as a condition of receiving software technical support within the first (90) days. After the first ninety days, technical support for Microsoft licensed software preinstalled by Headon on the Headon hardware or included with the Headon Hardware at the time of your purchase of the product will be available and charged on per visit basis.
Headon does not provide software technical support for software other then microsoft licensed software preinstalled by headon on the headon hardware or included with the headon hardware at the of your purchase of the product. Software technical support for that software will be provided to you their respective vendors.
Headon Hardware Limited Warranty Options
These headon hardware limited warranty entitlements are specific to this headon hardware product. They complement the general harware and software limited warranty statements found on headon website and supersede any limited warranty terms (apart from separately negotiated terms on a separate warranty flyer) that may found online or in any documentation or materials contained in the computer product packaging.
Limited Warranty Entitlement
3-Year Limited Hardware Warranty; 3-year Labor Service; 3-Year On-Site Service*
3-Year Limited Hardware Warranty; 1-year Labor Service; 1-Year On-Site Service*
1-Year Limited Hardware Warranty; 1-year Labor Service; 1-Year On-Site Service*
1-Year Limited Hardware Warranty; 1-year labor Service; 1-Year Carry in Service*
3-Year Limited Hardware Warranty; 1-year labor Service; 1-Year Carry in Service*
3-Year Limited Hardware Warranty; 3-year labor Service; 3-Year Carry in Service*
1-Year Limited Hardware Warranty
Service where available
Headon warrants this hardware product against defects in materials and workmanship, for one (1) of the Limited Warranty Entitlements above, from the date of purchase. Please refer to the Limited Warranty Entitlement information provided at the back of this document. If you need more information on the content of these warranty entitlements as well the way to obtain these services, please refer to the Headon Warranty and Support Guide available on our Web Site www.headon.com.pk support.
Response Time
Headon will response on-site, at the customer’s location, by the first or second business day following request for warranty service, based on the standard office hours. Next business Day Warranty Service is based on commercially reasonable best effort. If your location is outside of the customary service zone, response time may be longer or there may be an additional charge. Contact your local Headon service center for response time in your area.
Limited Warranty Entitlement Description
Your Headon Hardware Limited Warranty consists of repair & replacement of defective parts including all of the system components installed in your Headon product.
On-Site Service
Your Headon Hardware Limited Warranty includes on-site labor (if necessary) to repair your hardware. Headon provides on-site service during standard office hours. Standard office hours are typically 9:00Am to 5:00 PM, Monday through Saturday, but may vary with local business practices.
Headon Service Center
Carry your product to Headon Service Center for warranty repair during the standard office timing. Standard office hours are typically 9:00 AM to 5:00 PM, Monday through Saturday. To locate the nearest Headon Service Center, visit www.headon.com.pk.
Headon Replaceable Parts Program
Headon Replaceable Parts Program ships approved replacement parts directly to you fulfill your warranty. This will save considerable repair time. After you call the HeadOn Technical Support Center, a replaceable part can be sent directly to you. Once the part arrives, call the Headon Technical Support Center. A technician will assist you over the phone to ensure that the installation is quick and easy.
Headon is not responsible for, nor warrants your replacement parts or hardware product against, damage resulting from improper installation of replacement parts or the repair of your defective product by you or your designate.
What We Do with Personal Information:
The information you provide will be kept confidential and will be used to support your customer relationship with Headon. Among other things, we want to use this data to tailor your experience at our website. Unless you instruct us otherwise, we will send you information about our various product upgrades, special offers and other new products and services from Headon. That we feel may be of interest to you. Only Headon (or agents working on behalf of Headon. and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. At any time you choose to, you could opt-out of receiving future mailings by contacting with Headon webmasters. Headon will not share your personal information to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Headon for the purpose of performing services for Headon. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents with the minimum amount of information needed to complete the requested service or transaction.
On-Line Transaction:
Currently Headon is not providing on-line transactions.
Contacting Headon
Be sure to have the following information available before you contact Headon:
Product serial number, model name, and model number
Name of the purchaser and purchase date
Applicable error message
Add-on options
Operating system
Third-party hardware or software
Detailed questions
If You Have a Problem:
• Check you have your product receipt.
• Check your Warranty Entitlement provided with your Headon Product.
• Contact Headon Support Center.
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